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Writer's pictureDeb Eternal

The Growing Threat of Online Marketplace Scams

Protecting Yourself from Heartless Thieves



Scammers. The very word makes me angry. These are individuals who have no moral compass, no sense of remorse, and certainly no concern for the everyday people they cheat. As online marketplaces grow, so does the opportunity for these thieves to swindle unsuspecting buyers and sellers. It's frustrating to see how they continue to evolve and adapt, taking advantage of our digital world and leaving so many victims in their wake.


Laptop and shopping online
Be wary when shopping with online marketplaces

From fraudulent listings to fake buyers, scams are becoming more sophisticated, and it’s crucial that we protect ourselves. In this blog, I want to dive into the most common types of scams you’ll encounter in online marketplaces and share some practical tips to shield yourself from these crooks. We’ll also cover how to report scams here in Australia, so you can do your part in ensuring these thieves face the consequences.


The Most Common Online Marketplace Scams


1. Fake Item Listings


You’ve probably seen it before—a deal that looks too good to be true. A brand-new iPhone for half the price, a luxury handbag at a fraction of its retail cost. Scammers often create fake listings for popular or high-value items at low prices to lure in unsuspecting buyers. Once they receive the payment, they disappear without sending the item.


How to protect yourself:

- Stick to reputable sellers with a history of positive reviews.

- If a deal seems too good to be true, trust your gut—it probably is.

- Use secure payment methods like PayPal that offer buyer protection, and avoid wire transfers or prepaid gift cards, which are harder to trace.


2. Phishing Scams


In phishing scams, scammers send fake emails or messages that appear to be from legitimate online marketplaces, asking you to provide personal or financial information. These messages may ask you to "verify your account" or "confirm a purchase," but in reality, they’re trying to steal your data.


How to protect yourself:

- Never click on links in unsolicited emails or messages.

- Check the email address carefully—scammers often use email addresses that are slightly different from the real ones.

- Always log in to your account directly from the marketplace’s website instead of through email links.


3. Overpayment Scams


This scam targets sellers. A scammer will "buy" your item and then "accidentally" send you a payment that's higher than the agreed price. They’ll then ask you to refund the difference. After you refund the overpayment, you realise the original payment was fake, and you’re left without both the item and the money.


How to protect yourself:

- Never accept overpayments.

- If a buyer insists they’ve overpaid, offer to cancel the transaction and start again. Legitimate buyers will comply.

- Always wait for the payment to clear in your account before shipping items.


4. Non-Delivery or Non-Payment Scams


Sellers might encounter buyers who claim they never received the item, or buyers might deal with sellers who never send the purchased item. Either way, the scammer makes off with either the product or the money.


How to protect yourself:

- For sellers, always use tracked shipping and keep the shipping receipts.

- For buyers, avoid paying outside the platform’s official payment system (like via bank transfer or cash).

- Always check a seller’s reviews before purchasing.


5. "Too Good to Be True" Job Offers


You may also find employment scams on online marketplaces where scammers pose as companies offering high-paying remote jobs. They may ask for an upfront fee for training or equipment, or request your banking details for "direct deposit."


How to protect yourself:

- Research the company thoroughly. If they don’t have a legitimate website or reviews, it’s probably a scam.

- Legitimate employers won’t ask for an upfront payment.

- Be wary of job offers that require minimal experience for highly lucrative salaries—it’s likely too good to be true.


Computer Programming
Don't let them in

How to Stay Safe


While scammers are getting smarter, there are several ways you can protect yourself from becoming their next victim:


1. Do Your Research


Before making any transaction, especially with an unfamiliar seller or buyer, take time to do your homework. Look up reviews, check their profile history, and if something feels off, don’t proceed. For products, compare prices across different sites. If the deal is significantly cheaper than everywhere else, be cautious.


2. Secure Payment Methods Only


Always use a secure payment method that offers protection, like PayPal or credit cards. Avoid direct bank transfers, cash, or cryptocurrency payments, as these are harder to recover if you’re scammed.


3. Be Wary of Unrealistic Offers


Scammers love to prey on our desire for a good deal, but if it seems too good to be true, it almost certainly is. Whether it’s an extremely low price on a high-demand item or a job offer promising ridiculous sums of money for little work, keep your scepticism high.


4. Trust Your Instincts


Often, your gut feeling can be your best defence. If something feels off—whether it’s a weird communication style, a suspiciously low price, or a buyer pressuring you into accepting an odd payment method—don’t go through with the transaction.


5. Use the Platform's Messaging System


Scammers often try to move the conversation off the official platform to avoid detection. Stay within the platform’s messaging system so that if anything goes wrong, there’s a record of your communication.


Reporting Scams in Australia


Here in Australia, we have various resources to report scams and protect the wider community from falling victim to these fraudsters. If you come across a scam, report it as soon as possible. The more reports, the better chance authorities have of tracking these scammers down.


- Scamwatch: The Australian Competition and Consumer Commission (ACCC) runs Scamwatch https://www.scamwatch.gov.au, which provides information on how to recognise and report scams. You can report a scam directly on their website.


- Australian Cyber Security Centre (ACSC): For online fraud or phishing attempts, you can report incidents to the ACSC at https://www.cyber.gov.au/report.


- IDCARE: If you’ve fallen victim to identity theft, IDCARE.org is Australia’s national identity and cyber support service. They can help you navigate the recovery process.


- Your Local Police: If you’ve been scammed, it’s always a good idea to report the crime to your local police, especially if you’ve lost money or personal information.


Final Thoughts


It's infuriating that scammers can operate without conscience, scamming innocent people out of their hard-earned money. However, by staying vigilant, using secure payment methods, and trusting your instincts, you can protect yourself from these online marketplace thieves. And if the worst happens, make sure you report the scam to the appropriate authorities to help bring these criminals to justice.


Stay safe, and don’t let these scammers win!


Namaste`

Deb xx

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